Help Centre
Answers on lead times, access restrictions and getting ready for delivery.
Here’s what happens once you place your order.
PERGOLA & GAZEBOS
Once you have placed your order, our team will check and schedule manufacturing and delivery of your kit.
GARAGE KITS
Once your order is received, our team will contact you to confirm all details and discuss any specific requirements.
Manufacturing will begin only after the final drawings are reviewed, approved, and signed off by you.
Your oak frame kit is expertly crafted at our facility using premium-grade oak.
Each component is pre-measured, cut, and labelled for easy assembly onsite.
The kit is then thoroughly inspected and securely packaged, ready for transport.
Your order will be transported on a HI-AB lorry, equipped with an onboard crane. This ensures efficient unloading and precise placement of your kit at your property.
If your property has access restrictions, such as narrow roads, low bridges, or weight limits, it’s essential to inform us during the order process. This allows us to plan appropriately and arrange alternative solutions if needed.
You will receive a confirmation of your delivery date and time in advance, allowing you to prepare for the arrival of your kit.
Our HI-AB lorry can remain onsite to assist with the erection of your oak garage kit if required. Contact us for a tailored installation price based on your specific needs.
A delivery estimation will be displayed on the checkout once you have entered your shipping address.
If your property has narrow roads, low bridges, steep gradients or weight limits, please let us know during the ordering process. This allows us to plan ahead and arrange alternative delivery options, ensuring a smooth and stress-free process.
Ensure the delivery area is clear and accessible for the HI-AB lorry. If you anticipate any issues with access or placement, inform us as early as possible to make the necessary adjustments.
